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06/08/2006 Archived Entry: "Wow. Seriously Telus?"

We've been trying to move Derek's super-speed Telus internet service over for over a week now-- it just doesn't work. Actually, it worked for the first day, and then *ffwwt*. So, we've spent most of that time watching Telus pass the buck to D-Link (who provides their modem), and then D-Link passing it back again...you get the picture. We've discovered their 24h customer service is a complete lie, their techies are reading off scripts and don't seem to have any clue what they're doing, and generally, no one seems too concerned we're paying a lot of money for internet service *we don't have!*

So yesterday I called up Shaw and switched over. Since I had previously their lite-speed service, it took them all of 5 sec. to hook us up. We even got a free month of super high-speed service.

Here's the best part.

Derek went to cancel our Telus service today (... oh, Telus customers, you know it's coming...) and they're going to charge us $120 to cancel. $120 to cancel our internet service that they can't get to fucking work!

Truly asinine.

So here is my advice if you are considering signing up for Telus internet service: do not think because this is a larger company that they are not going to rip you off. Do a quick internet search. Read the complaints. Consider what it really means to have to resolve an issue with a company that has such a solid track record of complete disregard for its customers. Is it worth it?